The presence of the customer and technical support that a cloud hosting company provides can tell you a lot about the services they supply as well. If you are allowed to use only emails and tickets, you have most probably discovered some reseller and not the actual hosting supplier. If this is the case, you will probably have to wait for a few days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the real hosting company for further assistance. When the provider offers several ways of communication with fast response time which are available at any moment, they are most likely the top provider, not only a reseller. Therefore you will receive well-timed assistance and excellent support since they will have direct access to the servers where your account will be created. Whatever the trouble - technical or sales, it is generally much better to have the option to contact your hosting company directly through your favourite method of communication.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting solutions well before you make an order or you're an existing client and you have any kind of question or a difficulty, you'll be able to contact us at any time, including holidays and weekends. We have a number of channels to contact us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex issues or any troubles which need longer time to analyze and deal with. In contrast to various other website hosting providers, our trouble tickets come with a warranted maximum response time of only one hour, which means that regardless of what your problem is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 support services even on official holidays. All of your sites will be available constantly and so will we. With a lot of communication options, you're able to pick the best approach to get in touch with us and learn more about our solutions in case you don't have an account yet, or request support in case you are already one of our customers. You will be able to phone us, start a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature a one-hour answer time guarantee, though it hardly ever takes over 20 min to receive assistance whatever the complexity of the problem. Using our customer and tech support services, we will be there for you anytime you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
If you purchase a VPS server through us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local phone numbers in the United States of America, Great Britain and Australia plus a live chat service. If you're an active customer and you're looking for help with a technical issue which requires longer time to analyze or resolve, you can open a support ticket from your billing account or you can send an email message and we will handle the problem and send you an answer within one hour. The reply time is warranted 24/7, including weekends and holidays, yet for most issues it takes less than 30 mins to get support. The support service covers your VPS plus all pre-installed software it comes with, so in case you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone when you operate an entire server, that's why each dedicated server that we offer includes 24/7 support with one-hour reply time guarantee whatever the issue. This service is totally free for any kind of difficulties with the server or the software that was installed by our administrators during the setup, therefore you can contact us as many times as you'd like, even during holidays. You can either open a support ticket from the billing area or you can send an e-mail message, and the actual answer time for both rarely surpasses thirty minutes since we have administrators available twenty-four-seven. In case you require general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you may take advantage of our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to include to your server package from the billing Control Panel.