If you have bought a web hosting plan and you have certain questions with regards to a concrete feature/function, or in case you’ve bumped into a certain obstacle and you require help, you should be able to get in touch with the respective technical support team. All web hosting companies use a ticketing system irrespective of whether they provide other means of contacting them apart from it or not, as the best way to solve an issue most often is to submit a ticket. This mode of correspondence makes the responses exchanged by both parties simple to follow and permits the customer service staff members to escalate the case in case, for instance, an admin must intervene. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you will have to use at least two separate accounts to touch base with the technical support staff and to actually administer the hosting space. Incessantly switching from one account to another may sometimes be a bore, not to mention the fact that it takes a long period of time for most hosting providers to respond to ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while you are browsing through your website files or modifying various settings. The ticketing system is being strictly monitored 24/7/365 by our technical support staff members and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to receive support. In contrast to some other hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info in relation to any technical or billing issue. On top of that, you can read a variety of educational articles, which will help you tackle the commonest challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which suggests that you will not need a different support platform to get in touch with our client support staff – you can do it on the spot in case you bump into a problem. Submitting a new ticket takes several mouse clicks and tracking down an older one is just as easy. Using our clever search functionality, you can quickly find any ticket that you have submitted in the past. You can post a ticket at any given moment as our customer care team members are on duty day and night and reply in less than 1 hour, although it seldom takes this much to obtain an answer. With Hepsia, you’ll have everything in one single location and you can forget about going through two or more platforms to troubleshoot a simple problem.