If your hosting company provides live chat support, you are able to speak to an agent live and learn useful information or get an issue resolved promptly. The main advantage of using chat compared to calling to talk to a live person is that you need only a computer with Internet connection, therefore you won't pay any rates in the event that you're in a different state or country. In addition, it'll be simpler to copy and paste data like domains, usernames or error messages in other words details which are sometimes difficult to give to the other party on the telephone. The live chat is also a quicker way to contact your website hosting supplier's support crew as compared to using a ticketing system. What's more, in the event that some problem needs more time to be dealt with, you can do something else entirely while you wait for support on the live chat, so you will not lose time - something that is not possible in case you're on the phone.