If your hosting company provides live chat support, you are able to speak to an agent live and learn useful information or get an issue resolved promptly. The main advantage of using chat compared to calling to talk to a live person is that you need only a computer with Internet connection, therefore you won't pay any rates in the event that you're in a different state or country. In addition, it'll be simpler to copy and paste data like domains, usernames or error messages in other words details which are sometimes difficult to give to the other party on the telephone. The live chat is also a quicker way to contact your website hosting supplier's support crew as compared to using a ticketing system. What's more, in the event that some problem needs more time to be dealt with, you can do something else entirely while you wait for support on the live chat, so you will not lose time - something that is not possible in case you're on the phone.
Live Chat Support in Cloud Hosting
Together with the telephone and ticket support, we provide live chat support too. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the cloud hosting that we offer if you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Though for solely tech matters you'll have to open a ticket to the technical support, as such matters will need additional time to be resolved, you may still contact us on the live chat for some tech info. For instance, we will assist you to set up an e-mail address in your email client or troubleshoot multiple problems, saving you a long time. Even if our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all our semi-dedicated servers, you will be able to find the the right answers for any questions you have or have lots of troubles resolved very quickly. The chat service is accessible every day, therefore you can contact an agent even on weekends and holidays. In the event that you're unsure which plan would be better for your websites or if our state-of-the-art cloud hosting platform matches some system requirements, you can come on our live chat before you purchase anything. If you are an existing customer, you can find more details about account settings, billing issues along with a variety of common technical issues you may have, for instance when you are unable to install an e-mail account in a client on your computer system. Our live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.