One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you can take full advantage of it in your capacity as client?
In case you are a website owner, a problem may always surface and it doesn’t necessarily need to be connected to the hosting service itself. For example, something might go wrong when you update an Internet app or some crucial data may be edited or deleted mistakenly. Whatever the essence of the problem might be, you will have to touch base with the respective customer care staff and request them to restore a backup or to assist you in fixing the problem that you’re facing. How quickly they’ll do this will determine the time that your websites will be unavailable. For particular sites like community sites or online shopping portals, a regular downtime duration too often equals losing customers and cash. With this in mind, it is exceptionally important that you use the services of a hosting company that offers not only a very good support service, but also a timely one.
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One-Hour Response Guarantee in Cloud Hosting
With a
cloud hosting from us, you can forget about waiting for hours and hours on end, or even a whole day, to obtain a reply to a technical support ticket or an e-mail. No matter when you touch base with us, we’ll help you within 1 hour max with any sales and technical inquiries you may have. The fact is, our real response time rarely exceeds 20-30 minutes. As we are available around the clock, you’ll always get support in a well-timed fashion and we are aware of exactly how critical that is in the electronic world. Shortly after you contact us, we’ll reply to your inquiries. If you chance upon any technical complication, we will resolve it for you, or we will provide you with all the needed information in case there is something that you need to do on your end.
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One-Hour Response Guarantee in Semi-dedicated Servers
With a
semi-dedicated server package from us, you can take full advantage of our fast support service. You’ll obtain a response to any ticket submitted from the hosting Control Panel or email sent to our client and technical support team in less than one hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to investigate and troubleshoot a problem. We will supply you with more information if the solution entails something that should be done on your end. If you get in touch with us during public holidays or weekends, the response time will be precisely the same and considering the fact that our support staff will be at your disposal 7 days a week, you will receive timely assistance for virtually any general, technical or billing issue regardless of what time of day or night it is.