Phone Support
Learn precisely what phone support includes in the web hosting community.
In the event that you've ever had a cloud hosting account in the past or you've dealt with any other kind of online service, you are probably aware from personal experience that for many things it is better to talk to a live person on the telephone rather than exchange support tickets or e-mail messages. If you want to learn more about a service before you decide to purchase it or when something small-scale should be made, for instance, it is really much easier and faster to do it in real time. When you can connect with representatives by phone, it is also very likely that you're using the services of an actual website hosting provider, not just a reseller. The type of support that you'll get by phone may differ between different providers - from common issues to professional technical support. Typically most of the suppliers supply pre-sales assistance and 1st level telephone support, while more complex tech issues are resolved through e-mail and tickets.
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Phone Support in Cloud Hosting
As we have live phone support 14 hrs daily, you can contact us and talk to one of our customer support representatives to get more info about the
cloud hosting that we provide and make sure that our servers meet the system requirements for your sites before you purchase anything. For your benefit, we have telephone numbers on three different continents and you'll be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you're already an existing customer, you'll be able to give us a call about general and billing matters, and about some technical issues. In case the issue is strictly technical or it needs more time to handle, you will have to employ our ticketing system, which will enable both you and our technical support crew to track the info given by each side.
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Phone Support in Semi-dedicated Servers
If you want more details about the
semi-dedicated servers that we offer, you will be able to call some of the three support lines we have around the world - in the U.S.A., Great Britain and Australia. In this way, you'll be able to check ahead of time if our solutions will be appropriate for your sites. In case you're already our client and you have a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours a day about any kind of billing or basic queries. For strictly technical problems you'll be able to employ our ticketing system and contact our technical support because sometroubles just need more time to be dealt with, still we can help you over the phone with quite a lot of minor technical problems as well, saving you the time and efforts.