Tech Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Guarantee

  • We provide a sixty–minute response guarantee for every trouble ticket or email that you submit to the tech support team. We’ll speedily respond to all the standard enquiries and forward right away the matter to our server admins in case any further assistance is needed. If you order the Managed Servers package, we will execute any of the included server administration tasks at a time that has been discussed with you upfront.

  • Top quality support service
  • A Topflight Customer Service

  • Our customer support staff will be at your disposal 24/7 should you need assistance with our Web Control Panel or with any of the applications that we have preinstalled for your convenience on the server. Furthermore if you need help handling the routine admin tasks on your dedicated hosting server, you can have a glance at the Managed Servers package, that includes data backup hard drive storage space, OS updates every week, installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Every dedicated server is fitted out with our free–of–charge Web Control Panel, which features an elaborate knowledgebase plus a group of step–by–step video tutorials. Whenever you need assistance while working with the Web Control Panel, just push the Videos or Help buttons in the top right corner.