Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Web Control Panel you can find an exhaustive Help section offering loads of instructional articles and frequently asked questions. They are compiled by our support team of qualified techs. Just fill in your question and our intelligent software will offer you the most appropriate answer.

  • Top quality support service

  • Tutorial Video Clips

  • If you would rather watch how an action is accomplished or how an issue is addressed, instead of just reading about it, have a look at our collection of instructional video tutorials. They cover a variety of different topics and will help you quickly find your way around our Web Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7 customer support service and a one–hour response guarantee. Our proficient techs will be online for you day and night to attend to your enquiries and to sort out any issue that you could possibly stumble upon. Just submit a ticket from the Help section and we will respond back to you straight away.