Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Response Warranty

  • Our team of qualified professionals will try their best to answer to your advice requests within approximately 1 hour. If, however, the difficulty you have experienced demands the help of the Administrators’ =Department,= we are going to send the ticket to the technician on duty and will write a comment to tell you.

  • Top quality support service
  • Professional Client Help And Support Service

  • Our client assistance staff is going to be on shift for you 24x7x365 to to attend to all help demand tickets that you send to us. We offer customer help for the apps that are pre–configured on your machine. These include our in–house produced Web Control Panel, the selected Operating System plus the server management panel (depending on the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • A descriptive and routinely updated article base is included in our custom–built Web Control Panel. It offers you quick tips about how to conduct all the primary website management duties. The Help area offers descriptive how–to content articles and step by step video lessons. You can reach the Help zone by clicking on the Help or Video buttons in the upper right part of each Control Panel section.